Shipping FAQ

DOMESTIC SHIPPING

All items are made to order and so we will make every effort to process and ship. All items, only once payment has been cleared. Items are consolidated and shipped every Thursday.   

All orders are shipped via our courier partners according to the purchase receipt. We offer the following shipping services:

  • Road Freight (ECO) : 2-3 business days
  • Overnight Courier (OVN & LOX): 1 business day

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INTERNATIONAL SHIPPING

Due to recent occurrences where standard first class mail items have gone missing or have been delayed, we are now only offering delivery with upgrade shipping services. We apologize for the limited service and high cost of delivery but this will ensure delivery.

  • DHL Express (highly recommended, 5-7 day delivery*)

*Delivery times vary depending upon location.

We highly recommend upgrading to DHL Express when possible.

Nicolina Jewellery is not responsible for any customs, import duties, brokerage fees, and taxes incurred on the package.  Please check with your local mail or customs office for estimate fees.  You may be notified by post of the package held at your local mail or customs office for pick-up and payment.

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SHIPPING CONFIRMATION

Upon creating the shipping label for your order, you will receive an automatic email from our shop with the shipping confirmation and tracking number.  Please allow 24 hours for any additional updates on the shipping carrier website for tracking.  Please note to have someone present at your specified address to sign and take delivery.

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ITEM NOT RECEIVED / LOST / DELAYED

Nicolina Jewellery is not responsible for any lost or damaged packages.  If the package is insured, we get in touch with the shipping carries for the dues and have this order replaced or refunded.

If a package is marked as "delivered" by the courier service but you have not received the package, Nicolina Jewellery cannot be held responsible.  

Delayed packages have a chance of being received.  If you notice this on the tracking, please contact us immediately at support@nicolina.co.za.  We will open a claim with our courier partners to locate and deliver your package if possible.

In the event of a package being returned to our shop, we will email you immediately.  Unless a mistake was made on our part, additional shipping charges will be covered by the buyer.

In these rare situations, we will work with you to have a new order placed with us at a significantly reduced price.  Please contact us as soon as possible with any delayed, lost, or damaged packages.  We will do all we can to help.