Shipping Information


Our products are made to order, and we strive to process and ship them as promptly as possible, upon payment clearance. Shipments are consolidated and sent out every Thursday.

All orders are dispatched through our courier partners as indicated on the purchase receipt. We provide the following shipping services:

  • Door to Door Delivery: At a flat rate of R100. Delivery in 2-3 business days.


In light of recent incidents involving the loss or delay of standard first-class mail items, we have decided to exclusively offer upgraded shipping services for international deliveries. We apologize for the limited options and higher cost, but this change is intended to ensure reliable delivery.

We highly recommend selecting DHL Express as your preferred shipping method, which typically delivers within 5-7 days*. Delivery times may vary depending on the destination.

Please note that any customs duties, import fees, brokerage charges, or taxes incurred upon the arrival of the package are the responsibility of the recipient. Kindly consult your local postal service or customs office for an estimate of these fees. If necessary, you may receive a notification by mail from your local post office or customs office to collect and pay for the package.


Upon generating the shipping label for your order, you will receive an automated email from our store containing the shipping confirmation and tracking number. Please allow 24 hours for any additional updates on the carrier's website for tracking purposes. It is important to ensure that someone is available at the specified address to sign for and receive the package.


Nicolina Jewellery cannot be held responsible for any lost or damaged packages. If the package is insured, we will contact the shipping carrier to initiate the necessary procedures for reimbursement or replacement of the order.

If a package is marked as "delivered" by the courier service but you have not received it, Nicolina Jewellery cannot be held liable.

In the case of delayed packages, there is still a chance of them being received. If you observe such a delay in the tracking information, please contact us immediately at We will initiate a claim with our courier partners to locate and deliver your package, if possible.

If a package is returned to our store, we will promptly notify you via email. Unless the error was on our part, the buyer will be responsible for covering any additional shipping charges.

In these rare situations, we are committed to working with you to place a new order at a significantly reduced price. Please contact us as soon as possible regarding any delayed, lost, or damaged packages. We will make every effort to assist you.