Returns & Exchanges

At Nicolina Jewellery, we take great pride in creating bespoke jewellery pieces that are tailored to your individual style and preferences. We strive to ensure your complete satisfaction with every purchase. However, as bespoke and personalized engraved items are uniquely crafted for you, we have specific guidelines for returns and exchanges. Please take a moment to familiarize yourself with our policy.
Bespoke Jewellery Returns & Exchanges Policy:
  1. Bespoke Jewellery:
    • Due to the customized nature of bespoke jewellery, we do not accept returns or exchanges on these pieces, unless they are damaged or faulty upon arrival.
    • We meticulously craft each bespoke piece to meet your specifications, ensuring that it reflects your personal style. As a result, these items are considered final sales and cannot be exchanged.
Personalized Engraved Items Returns & Exchanges Policy:
  1. Personalized Engraved Jewellery:
    • Personalized engraved jewellery, including items such as engraved necklaces, rings, bracelets, keychains, and other customized pieces, are considered final sales.
    • We take great care in engraving your chosen designs, names, or messages to create unique and meaningful pieces that are exclusively yours. Therefore, personalized engraved items cannot be returned or exchanged unless they are damaged or faulty upon arrival.
Damaged or Faulty Items:
  1. If an item arrives damaged or faulty, please contact us immediately. We will gladly assist you in resolving the issue promptly.
  2. Our team of skilled artisans works diligently to ensure that each jewellery piece meets our stringent quality standards. In the unlikely event that you receive a damaged or faulty item, we will arrange for its repair, replacement, depending on the circumstances.
Customer Support:
  1. Our dedicated customer support team is here to address any concerns or queries you may have. Please reach out to us if you require further assistance regarding returns, exchanges, or any other inquiries.
  2. We are committed to providing you with exceptional service and ensuring that you are delighted with your Nicolina Jewellery experience. We value your satisfaction and will do our best to assist you in resolving any issues or answering any questions you may have.
Please Note:
  • We recommend reviewing your order details carefully before finalizing your purchase, especially for bespoke and personalised engraved items, as they cannot be returned or exchanged.
  • Our returns and exchanges policy applies to non-damaged, non-faulty items.
  • Shipping and handling fees are non-refundable, except in cases where the item is damaged or faulty upon arrival.
Thank you for choosing Nicolina Jewellery. We appreciate your understanding of our returns and exchanges policy for bespoke and personalised engraved items. If you have any further inquiries or require assistance, please do not hesitate to contact our friendly team. We are here to help and ensure your satisfaction with our exquisite jewellery pieces.