General Information

Order Cancellation:

Certainly! We offer the option to cancel your order within 24 hours of placing it. If you request cancellation before your order has been shipped, we will promptly refund you in full. However, if your order has already been shipped and you still wish to receive a refund, you will need to follow our standard returns process.

Returns and Exchanges:

For information on how to return or exchange an item, please visit our dedicated page at

Accepted Payment Methods:

We accept Visa, Mastercard, and EFT (Electronic Funds Transfer) as forms of payment. 

In addition to our standard payment options, we offer the convenience of PayFast and PayFlex for checkout.

PayFlex is a flexible payment solution that allows you to split your purchase into manageable installments. With PayFlex, you can enjoy your desired items now and pay for them over time, making budgeting and affordability easier. It provides a convenient and secure way to shop, offering flexibility and control over your payments. Simply select PayFlex at checkout and follow the prompts to complete your purchase. Experience the freedom of flexible payments with PayFlex.

Shipping Options:

To learn about our shipping options, including delivery methods and estimated times, please refer to our shipping information page at

Authenticity of Gemstones:

In order to offer affordable prices, we utilize a combination of natural and lab-created gemstones. Our collection features natural gemstones such as Amethyst, Garnet, Moonstone, Peridot, Topaz, and Citrine. Other gemstones, such as Aqua Marine, Emerald, Ruby, Blue Spinel, and certain Tourmaline, are typically synthetic.

It's important to note that these synthetic gemstones are created in a laboratory to ensure consistent quality and brilliant color. We do not use glass or plastic in our jewellery. While each item is handmade and may exhibit slight variations in color or shape, rest assured that our jewellery is crafted with durable and high-quality stones. Natural gemstones like Peridot, Moonstone, Garnet, and Ruby may display natural inclusions and variations, making each piece unique.

Gift Messages:

Certainly! You can include a personalized gift message for your recipient. Simply provide the desired message in the designated text box during the checkout process. Please note that we kindly request messages to be limited to 70 characters or less.


All our jewellery is shipped in individual branded boxes, proudly displaying the Nicolina Jewellery logo.

Jewellery Care:

To ensure the longevity of your Nicolina jewellery, we highly recommend referring to our comprehensive care guide, available on our website at This resource provides valuable tips and instructions to help you properly care for your cherished pieces.